Shipping Policy
Skill Switch Designs, Skillswitch RC ("I", "we" and "us") is the operator of (https://www.ssrcdesigns.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Lead Times
Lead Times will vary on the product you are purchasing.
IN STOCK ITEMS - 1-2 Business Days.
THIRD PARTY PRODUCTS will have the lead time in the description of the item.
MADE TO ORDER PRODUCTS will vary on item that is being purchased. Estimated time will be in the description of the item.
PAINTING SERVICES will vary on the job being done. Estimated time will be discussed between you and I.
CHASSIS BUILDS will vary and will be discussed between you and I
METAL FABRICATION will vary and be discussed between you and I.
CAD DESIGN WORK is usually from 2-4 weeks.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been shipped out.
P.O. Box Shipping
Skill Switch Designs will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
As we fabricate/produce 95% of our products, this is usually if we are waiting for materials to restock items. In this case, we will contact you and let you know the circumstances.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon shipping, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us with next steps.
** A quick video of opening box will help expedite damaged shipping claim **
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Skill Switch Designs encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Skill Switch Designs at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been shipped, please refer to our refund policy.
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** IN STOCK PRODUCTS ONLY APPLY **